Frequently Asked Questions
Because we're a relatively small circle, we have decided to avoid printing large quantities of our covers and holding stock. Therefore, we go the route of printing our covers to-order. This has the added benefit of our covers being available indefinitely (unlike the more traditional Japanese circle system, which sets up a short reservation period and only prints as many covers as they receive in that period). For economical reasons, we only print once a month so that we can take advantage of bulk pricing from our printer. Orders placed in a given month's order period will be shipped out in the subsequent period. Typically, we have all orders printed and shipped by about a month after the order period closes.
Unfortunately, this tends to happen more than we would like. The reason we frequently see declined charges is because our business (and thus our Stripe account) is registered in the Netherlands. When you make a purchase on our site, your bank/credit card company sees that you're making a transaction in the Netherlands. Unless you're a frequent international traveler, this usually sets off alarms on your financial instituation's fraud prevention radar. Thus, when this happens, the charge will be declined and you will get an error message here on our site.
The solution to this kind of problem is usually quite simple. In many cases, your bank will contact you asking you to confirm that you were the individual making the purchase. Simply respond in the affirmative and attempt to checkout again. If your bank doesn't contact you, give the customer service number on the back of your card a quick call and tell them that you're trying to make a purchase, but you think your card is getting declined. If it is, they'll ask you to confirm that the purchases are coming from you. If, for some reason, your financial institution is unable to help and you still can't checkout, please feel free to contact our support e-mail at support [-at-] cuddlyoctopus.com. We'll try to figure out what's going on and assist you as fast as possible.
We apologize for any inconveniences this causes!
We send our order to our printer monthly, usually on the 1st (though this can vary). After the order has been sent to our printer, they will commence printing, quality checking, packing, sending it to our international forwarder, and then finally having it shipped to you. As our business continues to grow, so do our estimates for how long your order will take to get shipped. We try to provide as accurate of estimates as possible, but we're very sensitive to unscheduled events causing delays in our processing of orders. Unfortunately, these delays are frequently out of our hands and we have no control over the effect that they have. To this end, we ask largely for your patience as we are working to get your order processed and shipped as quickly as possible. We will send a tracking number for your order as soon as we receive confirmation that your order has shipped.
Occasionally, your order will be printed but fail the quality checking stage. This usually occurs to ink/oil stains or small rips in the fabric that occur during the printing process. When a cover fails to pass the quality checking stage, we print a replacement, but re-printing is not an immediate process. Re-printing will often delay shipping of your order by a week or two.
To help you keep track of our current printing status, we have created a page we will be updating throughout the month with information about where we are in the printing, quality checking, packing, and shipping phase. Please check this page for information and then contact us at support [-at-] cuddlyoctopus.com with your order number if you have further questions.
Our covers typically ship from China using either UPS or FedEx, whichever has more favorable rates to your country. Because shipping prices are often changing, occasionally we will ship via another method depending on what services offer the most favorable rates.
Yes, all of our packages ship in nondescript brown boxes. There is no indication of what the package contains beyond the legally-mandated customs declaration form, which lists the contents as "pillowcases." The sender is not listed as Cuddly Octopus, but as our distribution partner, Hangzhou Business Logistics.
You are soley responsible for knowing your own country's importation laws. We cannot be held responsible for any potential troubles that may arise ordering a design from us which is not legal in your territory. However, we can safely say that we had not ever been informed or heard about anyone having an issue ordering a particular design from our store.
We ship to a large number of countries. To determine if we currently have shipping rates for your country, add an item to your cart and proceed to the checkout. Once you've put in your address, check the shipping section. If it states that there is an error and you need to contact us, we do not have a shipping rate calculated for your country. Simply give us an e-mail at support [-at-] cuddlyoctopus.com with your order information, and we will input a shipping price for your country into the system.
Yes, you may cancel your order at any time up until it is printed. Please contact us at support [-at-] cuddlyoctopus.com to cancel and receive a full refund.
We print on 2-Way Tricot (2WT), which is generally considered the best type of material out there, at least in comparison to peach skin, natural velvet, and smooth knit, which are the more commonly used materials by bootleggers. However, we understand that 2-Way Tricot can vary largely from manufacturer to manufacturer, too. While we consider our covers to be very nice, they are not as good as those from the most common Japanese printers such as A&J, P80, and Fules. Hence, we have priced our covers at what we believe to be a fair amount for the quality.
If you're interested in testimonials for our covers, we highly recommend checking out some of the posts on reddit's /r/dakimakuras. Many of the users there have purchased and posted about our covers, or you could also join in the monthly Q&A thread and ask for some testimonials yourself!
Sakura Palace is our official partner for selling our dakimakura covers in Japan. With them, we are able to print with the Japanese company P80 and ship these covers worldwide. As for why the covers are so much more expensive, prints by P80 are on a much more premium material than covers sold on our own website. If you would like to know more about the difference between covers sold on our own site and ones on Sakura Palace, please read the answer to the following question!
Please keep in mind, covers on Sakura Palace are generally only available in the month they are listed. Sakura Palace's order process is not integrated with ours and does not follow the same sequence. If you would like help ordering from Sakura Palace, please don't hesitate to contact us at support [-at-] cuddlyoctopus.com.
Additionally, we want to point out that Sakura Palace does indeed have an English version. However, accessing the English version of the site is extraordinarily counter-intuitive, so here's a quick tip. If you visit the new account registration page, in the top right corner you will see a link to switch to English. Click that and then proceed to register an account. If Sakura Palace switches back to Japanese at any point after you've created an account, you may login then click the My Page (マイページ) dropdown and select English as your language.
Our 'premium' material is 2-Way Roika printed by P80 in Japan. P80 is considered, within the dakimakura community, to be one of the best materials. Its print quality and durability are essentially bar none, but some do complain about how smooth it is.
From our own store, we print in China on a more generic 2WT. It's by no means a bad material, but it certainly is not P80's 2WR. If we had to surmise our prints quickly, we'd say like 70-80% of the quality at less than half the price.
P80 2WR is an absolutely fantastic material, but it comes at a much more substantial price. Certainly, from a objective-performance-per-dollar ratio, our covers would win hands down. However, we realize certain segments of the community prefer to pay the luxury tax for the absolute best, which is why we like to provide the option. Something for everyone is not a concept well known within the Japanese dakimakura community, since they cater pretty exclusively to the high-paying niche market.
If you receive a cover that has a defect, please reach out to us at support [-at-] cuddlyoctopus.com immediately so we can arrange a reprint at no additional cost to you.
If you change your mind after receiving one of our covers, you may return it for up to 14-days after delivery, provided that the cover is unopened, and receive a full refund including the original shipping fee. You will need to provide your own return shipping label, however. Please e-mail us at support [-at-] cuddlyoctopus.com to begin your return process.
No, we are not responsible for charging tax or any form of import duty for your country, if applicable. You are wholly responsible for knowing your countries importation laws and ask that you please take those possible additional fees into account before ordering. Please contact us at support [-at-] cuddlyoctopus.com if you have any additional questions regarding import duties.
No, unfortunately we are currently unable to honor mix-and-match requests anymore.
Sure thing! We will help you print whatever you like (so long as you own the rights to it, of course) for $60 per cover.
Our printer offers an optional color correction service that converts RGB images (the same color space as your monitor) to CMYK (the color space that our printers use). Because the not every RGB color can be perfectly represented in CMYK and vice versa, our printer will manually adjust the color profile of your image and run a test print to ensure that the colors are as close to the original as possible. There is a small fixed $15 fee for this service per set of images independent of how many covers you're printing. Most of our custom print customers do not opt to receive color correction as the benefit it offers is marginal and delays the printing of your cover by one month, but if color accuracy is vital to you, then we would recommend this service.
Regardless of your decision to color correct or not, your order will be treated as a part of our monthly batches and will ship in the next round of orders after you send your source files or the round after that if you opt for color correction. You can visit our Custom Product page, then e-mail us at support [-at-] cuddlyoctopus.com if you wish to proceed.
Yep to this as well! We also offer plain white covers and solid color covers of your choice. Just head to our Custom Print page to order.
A white cover costs $45 excl. shipping and a solid color cover costs $55. You can supply us any CMYK color you desire for us to print.
Unfortunately, these still print with our normal cycle and, as of right now, we're unable to ship these in any expedited fashion.
We will determine this scenario and negotiate terms on a case-by-case basis. If you are interested in selling your dakimakura covers through our store, please e-mail us at support [-at-] cuddlyoctopus.com with your portfolio illustrating the kinds of dakimakura covers you would like to sell and we will get back to you as soon as possible.
The recommended pillow is the DHR6000 which can be found on Amazon Japan and Gate Japan. Unfortunately, neither of these options ship internationally, so you'd need to use a forwarder or a proxy to purchase them. They're also available on Amazon US via third party sellers, but we cannot vouch for any third party sellers in particular. A cheaper alternative for U.S. customers is Royal Pillow. If you decide to import your pillow from outside your own country, we recommend spending a bit extra on the pillow as the shipping cost will inevitably be the largest part your total cost, regardless of the pillow's overall quality. And if you take care of them they will last you for years, so might as well make the worthwhile investment upfront!
Unfortunately, we can't really recommend the use of a washing machine. While some people have tried and succeeded, there's always a non-insignificant risk of damage when you do so. Therefore, we recommend hand-washing your dakimakura in cold water with a bleach-free detergent. After soaking your cover for a bit in the cold, soapy water, you may use a toothbrush to gently brush out any stains you might have. After you're done, carefully wring it out a little bit then hang the cover up to dry and put a bucket underneath because it's going to drip water for some time!
We can be reached at support [-at-] cuddlyoctopus.com. We will try to respond to any inquiries as quickly as possible.
There is a subreddit dedicated to dakimakuras that provides some helpful guides about finding and purchasing body pillows and other dakimakura covers. They also have a monthly question and answers thread where you can ask whatever additional questions may be on your mind.